Returns and Cancellations

·       If you are not satisfied with your purchase within 30 days of purchase, please return the item for a refund.

·       Due to the specificity of our products, refunds will only be accepted for items in new and unused condition with original manufacturer packaging. If you have taken it apart for use, we will not accept return requests except for quality problems. You must use the original outer carton or another sturdy shipping box to package the returned product with the appropriate packing materials to ensure that the product arrives at our warehouse intact.

·       If you have a refund, please pay attention: After your refund application is approved, the payment amount will be returned to your payment account in the same way. Due to different payment methods, the processing time of the refund to the account will also be different, generally between 1 to 2 working days. If it is overdue, please contact us via email at waterpwfe@gmail.com.

·       Generally, cancellation is supported within 30 minutes of placing an order, but not after 30 minutes, because the order has been processed, and the package can not be retrieved. We will process your order cancellation request for you within 24 working hours.

Return in Structures

Due to the special nature of personal care and beauty products, please inspect your items upon arrival. Make-up products that have been opened or used cannot be returned for hygiene reasons. Skin care, hair care, and body care tools can be returned only if they are defective and have not been used. If you encounter any issues, please contact us immediately to arrange a return or exchange. Keep all original packaging and receipts until the issue is resolved. For further assistance, contact our customer support.

Return Request

·       If it is our reason (the goods are missing, the function is damaged, etc.) when you contact us by email, we may ask you to show the unpacking video, product details pictures, etc, please keep it properly until the whole return and exchange process is finished. We will ship the missing products to you within 1 to 2 working days after confirming the situation, and we will bear the cost of re-delivery.

·       If you are dissatisfied with the item after receiving it, we accept return requests for the item in new and unused condition with original manufacturer packaging, in which case postage will be borne by the user. The site does not charge a relisting fee.

·       Please remember to contact us before returning or exchanging, otherwise, it will not be accepted. After the return and exchange application is successful and you send it out, please remember to inform us of your information and courier number by email, so that we can confirm the situation faster and update the return and exchange process.

·       Our return address is 901 NE 27TH LANE, #1, CAPE CORAL, FL, 33909.